Customer Reviews

We were passing through town and needed an oil change. We received exceptional service from an incredibly kind team, a great price, and no up-selling. Highly recommend Alamo Ford (they are under new ownership)!

Christopher is the salesman I dealt with. Friendly and knowledgeable. He sold me a new truck.

Had some work exhaust manifold work done to my 2014 F250. They were very fair on prices, even came in under what they quoted. They took good care of me and didn’t take long to get me scheduled. I would take my truck back here again.

Alamo Ford, what a great n awesome place or dealership to buy ur next truck or car or jeep. It was refreshing to know every step in this process was very efficient but then when working with family what else can u expect. Yes i was treated like family from start 2 finish, stress free n just plain straight forward business dealing from the sales, finance, excellent service n even or especially after the sale .i am scheduled for an inspection on a couple of minor issues with my purchase to ensure all is fine. Service after the sale has been great . Truly a super great family of awesome friends who have accepted me as part of their family. 4 ur next purchase make it a Alamo Ford purchase u will not b disappointed. Been blessed hope all of u as well. When u look at the CEO, U can understand why the whole team is as great n awesome. God bless all. Mr. Sanchez here.

Eli and Dylan were fantastic during the process of purchasing my new vehicle. They made sure the vehicle is received was in the best condition. It was a fairly seamless process to trade in my vehicle and receive new one.

I purchased parts to repair my F-250. I picked up and paid the invoice for the parts. 2 weeks later I was contacted by Vision Ford and informed that they had made a mistake and that if I returned one of the parts requesting a refund, that I would be required to make additional payment because of their mistake. Poor customer service.

Service dept is a joke. The girls are friendly and helpful but my diagnosis resulted in a $2400 quote for bad electric motors. I denied the service to find out it was missing the key tabs on the wiper arms and a separate unrelated loose plug. I’m extremely curious how they came to conclude the motors failed since the wiper system was in fact good and never threw a code…oh and out of laziness I bought new (OEM) assemblies for $70 (for both)

They had a camper for sale. Someone traded it in. I was down to buy it. Asked for a purchase order. My credit is not bad. I know all 3 of my credit scores and they are fine. For whatever reason they gave me a run around and I left with no purchase order?

Horrible horrible horrible! Took our truck due to a/c was blowing hot air. Oh they said need new unit, $2500. Ok we will do it. New A/C unit still blowing hot air, need a different part now costing $4k in total! 10 days it took to repair this, 10 DAYS! FINALLY go to pick it up now we have a cracked windshield!!!! My husband and I know it didn't have a cracked windshield going into the shop! They said prove it...really??? Really??? And no military discount in this military town! Not good Alamo Ford! You will never see The Watnees again or if I can help it anyone else. Bad Bad Bad on you! We will go either to a mechanic here in Alamo or th Cruces! Your lucky you got one star from me!

Went in got approved for a truck they told me my intrest rate was low but they lied it was high basically the dealer lied to me the whole time and when they realized i wasnt budging they kicked me out and told me i got disapproved not even 20 minutes later i got approved for another truck over the phone in about 10 minutes later….

Worst dealership ever I have a 800 plus credit score with great income and they tried to scam me I’ve bought multiple cars for different places and this was by far the worst experience I’ve had would not recommend what so ever vary shady place not to mention I got helped by the general manager don’t waste your time they made me drive 1 hour and 30 mins

Good afternoon Mr. Collins, I hope this message finds you well. I own a 2019 Lincoln Nautilus Black Label. I was at your service department two days ago, because the gold wrench icon appeared on my dashboard. I was told that it was diagnosed and repaired. It required a software update. I was driving two hours later and the wrench appeared again. As I was going up a mountain, the vehicle began to decelerate. Luckily, I made it to the top of the mountain at 29 MPH. I called the service department to advise that the issue was not fixed. The next day, I spoke with Chuck (the Service Manager) and he said repairs were done and that it was a fair deal. I respectfully and politely disagreed and inquired how he would perceive this situation if he was the customer. He stated he is not the customer and reaffirmed that he believes this is fair. I have spoken to the New Mexico Attorney Generals Office, as well as the New Mexico Department of Justice. I have not filed any formal complaints, nor have I begun a lawsuit against your company. I am a former attorney and won all of my cases, including trial work, practicing for over four years. I’m also the former Deputy Chief of Staff for the State of Illinois. Please assist with rectifying this situation imminently. I’ll wait 24 hours, prior to taking any further action. Thank you kindly. Sincerely, Sajad Abid HusaIn, Esq